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SHIPPING and RETURNS
The following information is designed to help you understand our Shipping and Return Policies. We reserve the right, at our discretion, to change, add or remove portions of this policy at any time by posting such changes to this page. Such changes will be effective upon posting. Casualty Cleanup, LLC, requests that you read the Shipping and Return Policies carefully and consult them regularly. Delivery times and rates are subject to change, based on the holiday and peak periods as well as the prevailing rates of the carriers used. By purchasing items, you agree to be bound by these provisions, along with our Terms and Conditions, Privacy Policy, Shipping and Return Policies which are hereby incorporated by reference. Your use of this Site after such changes are implemented constitutes your acknowledgement and acceptance of such changes. You affirm that if you make any purchase through our store, you have read these policies and understand, agree, and consent to its provisions.
SHIPPING POLICY
All prices quoted are for shipping to U.S. destinations in the contiguous States only. Shipping to Alaska and Hawaii may be significantly higher. If you place an order for delivery to Alaska or Hawaii, we will contact you with the shipping cost, at which time you may elect to pay the additional shipping or cancel the order.
Carriers Used:
FedEx, USPS, UPS, or DHL. It is the sole discretion of Casualty Cleanup, LLC, or when an item is being shipped directly from the factory, to use the carrier of their choice. We do not accept C.O.D.
Delivery Days/Times:
- Most orders will be shipped and delivered within 2-14 business days (depending on stock availability). If an item is not in stock at the time of your order, we will immediately order the item for you.
- Most parcels reach their destination promptly and without incident. Please understand that Casualty Cleanup, LLC, has no control over delivery day or delivery time, once the parcel is turned over to the carrier. Therefore, we are not liable for any lost or delayed package. If any incident does arise, please contact us and we will help you locate your package through the carrier.
Additionally, this site disclaims any and all liability for the carrier failing to adhere to delivery days and times.
Shipping Rates
All parcels ordered and shipped through Casualty Cleanup, LLC, will incur a table rate shipping fee that will include shipping and handling (see table).
Shipping Costs (U.S. Lower 48 States Only)
| Weight |
0-3 lbs. |
3-5 lbs. |
5+-10 lbs. |
10+-20 lbs. |
20+-30 lbs. |
30+ -40 lbs. |
40+50 lbs. |
50+-60 lbs. |
60+-70 lbs. |
| Cost |
Free!!! |
$5.00 |
$10 |
$17 |
$24 |
$31 |
$38 |
$45 |
$54 |
Sales Tax:
If you are an Ohio resident or shipping to a location in the State of Ohio, your order will incur a 5.5% sales tax (this is the "state" rate, we make up the difference.)
Lost or Damaged Parcels:
- Most parcels reach their destination promptly and without incident, however sometimes a parcel is lost or damaged in transit. Casualty Cleanup, LLC, is not responsible for parcels lost, stolen, or damaged in transit.
- If you shipment is lost or damaged, please call our store and we will file a claim with the carrier indicated.
Undeliverable Parcels:
Any parcel returned for the following reasons; Refused, Unclaimed, Invalid Address, Unknown Address, or Insufficient Address will be subject to: duplicate shipping fee plus $5.00.
If you choose to cancel the order after the first shipment has been made and we are unsuccessful in reaching you for address verification, you will be surcharged a 25% cancellation fee of the entire purchase price, less shipping fees; shipping/Insurance, packaging, handling and postage fees will not be refunded.
RETURN POLICY
ALL RETURNS MUST BE SENT BACK IN THEIR ORIGINAL CONDITION, INSTRUCTIONS, PACKING MATERIAL, ETC.. ON OR BEFORE THE FIFTEENTH (15) DAY FROM THE ORIGINAL POSTMARK (Original Shipping Date). HOWEVER, IF WE DETERMINE THAT YOUR RETURN HAS BEEN USED, YOUR ITEMS WILL BE SENT BACK TO YOU! PLEASE REFER TO OUR ENTIRE RETURN POLICY FOR FURTHER DETAILS!
IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR ORDER, YOU MAY RETURN THE ITEM(s) FOR A(n):
- Store Credit.
- Exchange.
- Refund (less shipping costs PLUS a 10% refund surcharge on the total amount of the items being returned*).
Return Authorization Number (RAN) Required:
A Return Authorization Number (RAN) is required for all product returns. Any parcel received without an authorized number will be refused and returned to the sender. All returns must include the original manufacturers packaging to qualify for an exchange, replacement, credit or refund. Please note that refunds do not include shipping, handing, postage fees, OR the surcharge fee - no exceptions. Please email service@occstore.com to obtain a your Return Authorization Number.
Dissatisfied With a Product?
You may return any product that is unopened and unused.Casualty Cleanup, LLC, reserves the right to determine if the product is used or not. If a product is returned used or not within our timeframe mentioned above, we will not accept, exchange, replace, or issue a credit, for said product. You must return the product including the original manufacturers packaging at your expense. If you choose an alternate product, it will be shipped to you at our expense for the first occurrence. Any return/exchange thereafter, will incur shipping and handling chargesC.
Defective Products:
If you receive an item that is defective or damaged, you must contact us within 48 hours of delivery and we will be happy to correct the problem.
Returning the Product Back To Us
For your protection, we suggest you insure and return your package with a shipper who utilizes tracking information, such as USPS, UPS or FedEx as we cannot be held liable for lost or stolen packages. Once you have obtained your RA#, please address all returns to:
Casualty Cleanup, LLC
Attn: Returns Department - RA# ____
2987 Gratz Ridge Road
Grove City, OH 43123
Note: All returns must accompany either the original or copy of your packing slip with the RA# . Should you return any item without this packing slip nor put your return address on the package, we will not honor the return.
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